Keynote Talks & Workshops
- The Bodies of “Others”: Compassionate Cross-Cultural Care
- Professional Touch: How Multicultural Patients Experience the Physician’s Hands
- What’s the Story? Timely Interviewing and Consultation Skills
- Tending to the Heart: Balancing Clinical Objectivity and Empath
- Rehearsals of Death: Growing in Relationship to Dying and Living
- Analysis of current practice and distillation of most relevant and actionable issues. Ethnographically shadow specific providers or and/or evaluate patient satisfaction ratings.
- Distill the most relevant communication or interaction issues for action and provide an Intervention Plan: Identify clear behaviors and systems that would benefit from interventions.
- Induct providers from here to there: Supportively guide providers, in groups and individually, in cultivating a healthcare environment that directly fosters the ready communication of actionable information, the building of trust, and patients’ sense that they are being well listened to well.
Trusting relationships and strong communication between healthcare providers and patients have been shown to improve patient outcomes, patient satisfaction ratings, and patient retention within the ranks of allopathic medicine. Indeed, it increases the likelihood that patients will continue to come to providers of conventional medicine rather than lose hope in the prospect of treatment that enhances both life and their sense of personhood.
Yet managed care and other financial conditions conspire against long conversations. And doctors’ communication patterns with their patients are typically long-ingrained.
It is vital to make full use of the time available so that healthcare professionals can help patients surface their most salient needs, symptoms, and concerns.
Sara brings a keen eye for interpersonal dynamics to the healthcare setting, working with providers to listen to patients (and colleagues) more humbly and open-endedly, to sense when there is an unspeakable question or concern, and to ask with genuine respect about patients’ experiences, preferences, and choices.
I have learned that health-care professionals need to recognize our own “culture” and how it affects our job performance.
Dynamic presenter! Lots of interaction, introspection, and humor.
The Bottom Line
- Existing patients remain loyal to a practice when they feel cared about.
- Potential patients learn about providers and practices directly from existing patients more efficiently than ever through social media and provider rating systems.
- Existing providers want to stay with practices that offer them development in the human rewards of caring for others.
- Provider retention increases both healthcare outcomes and patient satisfaction and retention.